Transportation giant Singapore Mass Rapid Transit (SMRT) will offer affected commuters of the most recent train breakdown last Wednesday a "goodwill package."
Trains breakdowns are so common occurrences these days that one Condemn Nation reader wrote in to make a complain that the train did not break down one Monday, causing her being scorned by co-workers for "spoiling the market" after she arrived at work too early.
The breakdown that warrant the "goodwill package" though, set it aside from other breakdowns because commuters were trapped in a situation that required them to walk through the sewerage system to escape, due to malfunctioned auto-doors. Keys to the manual swing doors was reported to be misplaced.
Affected commuters reported the trek was unpleasant and complained of sickness. 5 of them also complained of light injuries including a severed toe and a dislocated arm.
"We wish to clarify that the alternative escape route to the usual escape route adheres to the technical requirements of the relevant authorities," said SMRT's spokesman, who requested to remain anonymous.
To address the complains, SMRT promised to arrange for a "goodwill package" for the affected commuters that consisted of a pair of almost New Balance Trek4Life shoes, a package of TrekRations and a complimentary Adidas T-shirt that says "Finisher of the Great Singapore Sewerage Trek." The package is worth $399. Commuters were reported to be pleased with SMRT's goodwill gesture.
In another news, SMRT announced there will be a possible increase in fares next year, subjected to the approval by the Public Transport Council (PTC).
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